Terms and Conditions of Sale

Important Notice: These Terms and Conditions govern all sales and installations carried out by Starline Install Ltd (“the Company”). Please read carefully. Nothing in these Terms affects your statutory rights under UK law.

1. General Application

1.1 These Terms apply to all contracts for the supply and installation of swimming pools by the Company.
1.2 Any variation must be agreed in writing by a director of the Company.
1.3 By paying a deposit or placing an order, the customer confirms acceptance of these Terms.
1.4 These Terms prevail over any other terms, including those contained in purchase orders or other customer documents.

2. Scope of Supply

2.1 The Company supplies and installs Starline Monoblock pools.
2.2 Groundworks may be carried out by the Company or by the customer/third-party contractor, subject to these Terms.

3. Customer Groundworks – Liability & Compliance

3.1 Where groundworks are undertaken by the customer or their contractor, the customer warrants full compliance with the official Starline Monoblock Installation Guide and any written instructions provided by the Company.
3.2 The Company shall not be required to proceed with installation where, in its sole opinion, groundworks are inadequate, unsafe, or non-compliant. Any resulting delay or additional cost shall be borne by the customer.
3.3 The Company shall have no liability for any damage, defect, or failure arising from groundworks not performed by it. All warranties shall be void if installation requirements are not strictly followed.

4. Rectification Costs

4.1 Where issues arise from non-compliant groundworks, all inspection, call-out, and rectification costs will be payable by the customer.

5. Delivery, Risk and Title

5.1 Risk in the goods shall pass to the customer immediately upon delivery to site, regardless of whether installation is included. Delivery will not take place unless the advance payment due 10 working days prior to pool delivery has been received in full by the Company.
5.2 Title to the goods shall remain vested in the Company until full payment of all sums due. Until title passes, the Company shall have the right to enter the customer’s premises without notice to recover goods.
5.3 The customer shall hold the goods as bailee and keep them insured against all risks until title passes.

6. Pricing and Payment

6.1 Unless otherwise stated, all prices are exclusive of VAT, transport, insurance, and ancillary costs.
6.2 A non-refundable deposit of 10% is payable upon order. For bespoke or customised goods, deposits are strictly non-refundable.
6.3 Payment of the balance is due within 14 calendar days of invoice unless otherwise agreed in writing. Time for payment is of the essence. This excludes the payment prior to pool delivery, which must be paid 10 working days prior to delivery. Failure to make such payment will result in a delay to delivery and may incur additional charges as determined by Starline (the manufacturer) and Baetsen (the logistics company).
6.4 The Company reserves the right to suspend delivery or installation and to withhold warranty support where payments are overdue.
6.5 The Company may charge interest on overdue sums at 3% per annum above the Bank of England base rate, accruing daily, until payment is made.

7. Cancellation & Consumer Rights

7.1 Statutory consumer cancellation rights shall apply only where required by law.
7.2 Where the customer has requested performance of the contract within the cancellation period, the Company shall be entitled to recover all reasonable costs and expenses incurred, including but not limited to labour, site visits, and goods ordered.
7.3 No cancellation rights apply in respect of bespoke or customised goods once production or procurement has commenced.
7.4 This Clause does not affect statutory rights relating to faulty goods or services.

8. Warranty Conditions

8.1 Warranty claims are strictly subject to full compliance with all installation, operation, and maintenance requirements. The burden of proof rests with the customer.
8.2 The Company expressly excludes liability for call-out charges, labour, or associated costs. Any goodwill assistance is entirely at the Company’s discretion.
8.3 Warranties shall not apply to defects caused by third-party works, misuse, negligence, lack of maintenance, or unauthorised alterations.
8.4 These warranty terms do not affect statutory rights under the Consumer Rights Act 2015.

9. Limitation of Liability

9.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot legally be excluded.
9.2 To the fullest extent permitted by law, the Company excludes all implied conditions, warranties, and terms.
9.3 The Company’s liability to consumers shall be limited to the lesser of: (i) the total price paid under the contract, or (ii) the reasonable cost of remedying the defect.
9.4 In respect of business customers, the Company shall not be liable for indirect or consequential losses, including (without limitation) loss of profits, revenue, contracts, or goodwill.
9.5 The aggregate liability of the Company to a business customer shall not exceed the total fees paid in the twelve months preceding the claim.

10. Force Majeure

10.1 The Company shall not be liable for delays or failure caused by events outside its reasonable control, including but not limited to adverse weather, supplier delays, transport disruption, strikes, or acts of God. In addition, if the installation site is not fully prepared and ready for delivery on the agreed date, the Company reserves the right to apply a daily holding or standing charge for each day delivery is delayed as a result.

11. Data Protection

11.1 The Company will process personal data in accordance with the UK GDPR and Data Protection Act 2018.
11.2 For details, please see our Privacy Policy available at www.starlineinstall.co.uk.

12. Dispute Resolution

12.1 The customer agrees to engage in good-faith negotiation and mediation before issuing any legal proceedings. The cost of mediation shall be shared equally unless otherwise directed.
12.2 Nothing in this clause prevents the Company from commencing debt recovery proceedings in respect of unpaid invoices.

13. Governing Law

13.1 These Terms are governed by English law.
13.2 Any disputes shall be resolved exclusively in the courts of England and Wales.