Privacy Policy

At Starline Install Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any information that you provide when using our website, https://www.starlineinstall.co.uk, and in the course of doing business with us. 

1. Who We Are 

Starline Install Ltd 

Registered Address: 3 Hoggarth Close, Petersfield, Hampshire, United Kingdom, GU31 4YY 

Company Number: 12617910 

Email: hello@starlineinstall.co.uk 

Phone: +44 (0)1483 399 469 

We install high-quality one-piece swimming pools throughout Surrey, Hampshire, Berkshire, Sussex, Kent, and London. 

2. What Information We Collect 

We may collect the following types of personal data when you interact with our website or contact us: 

Full name 

Contact information including email address and phone number 

Address (for site visits and quotations) 

Details of your enquiry 

Website usage data (via cookies and analytics) 

3. How We Collect Your Information 

We collect data in the following ways: 

When you fill out a contact or quote request form 

When you communicate with us via email or phone 

When you browse our website (via cookies and analytics tools) 

4. How We Use Your Information 

We use your personal information to: 

Respond to your enquiries and provide quotations 

Schedule and conduct site visits 

Carry out installations and manage projects 

Improve our services and website 

Comply with legal and regulatory obligations 

We will never sell your personal data or share it with third parties for marketing purposes without your explicit consent. 

5. Legal Basis for Processing 

Under UK and EU data protection laws (GDPR), we rely on the following legal bases for processing your data: 

Your consent (e.g. submitting a contact form) 

Performance of a contract (e.g. fulfilling your order or installation) 

Legal obligation 

Legitimate interests (e.g. improving our services) 

6. Data Retention 

We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. 

7. Security 

We take reasonable steps to ensure your data is secure and protected from unauthorised access or disclosure, including secure hosting and encryption where appropriate. 

8. Your Rights 

You have the right to: 

Access the personal data we hold about you 

Request correction of inaccurate data 

Request erasure of your data 

Object to or restrict processing 

Withdraw consent (where applicable) 

Lodge a complaint with the UK Information Commissioner’s Office (ICO) 

To exercise your rights, please contact us using the details provided above. 

9. Cookies 

Our website uses cookies to enhance your experience. You can manage or disable cookies through your browser settings. For more details, see our [Cookie Policy] (or this section can be expanded if a separate page isn’t used). 

10. Changes to This Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.